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Director of Account Services

Fueled by the power of discovery, the Director of Account Services oversees and leads the client services team. This individual grows and protects our existing business by developing and nurturing client relationships, devising marketing strategy, and ensuring client business objectives are met. The position requires a deep understanding our client’s markets, the factors that influence those markets, and the ability to guide and develop the skills and talents of the account services staff.

Our Uniqueness and Expectations of Future THINKERS

Take Ownership

Help Colleagues Do Their Best

Infuse Optimism And Fun

Nurture Innovation

Keep An Open Mind

Exceed Expectations

Respect Others

Position Responsibilities:

This position will impact the agency’s performance in several ways: 1) Building and protecting the brand reputation of MedThink Communications, 2) growing client revenue, profitability, and incremental growth through cross-selling with other business units within MedThink, 3) staff retention and development, and 4) driving new business opportunities.

S/He will also:

  • Establish and build strong working relationships with senior level client contacts
  • Maintain each client’s respect and confidence as a trusted advisor and confidant offering an open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities
  • Demonstrate confidence, authority and levelheaded decision-making to the client as the agency’s leadership voice on assigned accounts
  • Develop/oversee comprehensive, multichannel strategic programs/initiatives that span all MedThink business units
  • Ensure that all Agency work represents the best we have to offer including strategically sound, arresting creative, and error-free
  • Review project/program reporting including KPI performance and metrics reporting and make strategic recommendations based on these metrics
  • Effectively and confidently balance the dual expectations and business goals of the client and agency as well as the expectations of multiple clients and agency teams
  • Anticipate and address potential client relationship or revenue issues, advising agency management in time for the agency to act proactively
  • Build relationships while mentoring and supporting account services staff
  • Keep abreast of marketing/advertising/digital and brand-specific trends to offer added value to the client/creative brand

Talent and Knack:

Education:

  • Bachelors or Master’s degree in Advertising, Marketing, Communications and/or Science/Medicine

Experience:

  • Minimum 10 year’s pharmaceutical, healthcare agency or comparable outside experience
  • Digital agency experience required
  • Intimately understands role that online media plays in a client’s communication mix
  • Experience managing and delivering complex, integrated pharmaceutical marketing programs
  • Experience on the client side (or other related experience) a plus

Skills and abilities:

  • Excellent written and oral communications skills along with a strong comfort level in presentations, proposals and pitch work
  • Well-developed knowledge of agency business practices/vendor relations
  • Excellent communications in the capacity of mentoring, counseling and leadership
  • Successful history of growing and launching brands
  • Understanding of multiple therapeutic categories/disease states
  • Ability to be a visionary who demonstrates thought leadership in account services
  • Proven ability to set direction and mobilize account services staff to meet challenging goals
  • Mentor and develop your staff to motivate them and help them to grow and excel in their roles
  • Display and serve as a model of marketing curiosity and the willingness to push your own thinking and the agency’s work in new directions
  • Establish annual budget and staffing plan to best meet the needs of the client and the agency’s revenue and profitability
  • Lead new business development efforts; lead new business teams and develop and run new business presentations
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