View Our Website View All Jobs

Director of Account Services

Fueled by the power of discovery, the Director of Account Services oversees and leads the client services team. This individual grows and protects our existing business by developing and nurturing client relationships, devising marketing strategy, and ensuring client business objectives are met. The position requires a deep understanding our client’s markets, the factors that influence those markets, and the ability to guide and develop the skills and talents of the account services staff.

Our Uniqueness and Expectations of Future THINKERS

Take Ownership

Help Colleagues Do Their Best

Infuse Optimism And Fun

Nurture Innovation

Keep An Open Mind

Exceed Expectations

Respect Others

Position Responsibilities:

This position will impact the agency’s performance in several ways: 1) Building and protecting the brand reputation of MedThink Communications, 2) growing client revenue, profitability, and incremental growth through cross-selling with other business units within MedThink, 3) staff retention and development, and 4) driving new business opportunities.

S/He will also:

  • Establish and build strong working relationships with senior level client contacts
  • Maintain each client’s respect and confidence as a trusted advisor and confidant offering an open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities
  • Demonstrate confidence, authority and levelheaded decision-making to the client as the agency’s leadership voice on assigned accounts
  • Develop/oversee comprehensive, multichannel strategic programs/initiatives that span all MedThink business units
  • Ensure that all Agency work represents the best we have to offer including strategically sound, arresting creative, and error-free
  • Review project/program reporting including KPI performance and metrics reporting and make strategic recommendations based on these metrics
  • Effectively and confidently balance the dual expectations and business goals of the client and agency as well as the expectations of multiple clients and agency teams
  • Anticipate and address potential client relationship or revenue issues, advising agency management in time for the agency to act proactively
  • Build relationships while mentoring and supporting account services staff
  • Keep abreast of marketing/advertising/digital and brand-specific trends to offer added value to the client/creative brand

Talent and Knack:


  • Bachelors or Master’s degree in Advertising, Marketing, Communications and/or Science/Medicine


  • Minimum 10 year’s pharmaceutical, healthcare agency or comparable outside experience
  • Digital agency experience required
  • Intimately understands role that online media plays in a client’s communication mix
  • Experience managing and delivering complex, integrated pharmaceutical marketing programs
  • Experience on the client side (or other related experience) a plus

Skills and abilities:

  • Excellent written and oral communications skills along with a strong comfort level in presentations, proposals and pitch work
  • Well-developed knowledge of agency business practices/vendor relations
  • Excellent communications in the capacity of mentoring, counseling and leadership
  • Successful history of growing and launching brands
  • Understanding of multiple therapeutic categories/disease states
  • Ability to be a visionary who demonstrates thought leadership in account services
  • Proven ability to set direction and mobilize account services staff to meet challenging goals
  • Mentor and develop your staff to motivate them and help them to grow and excel in their roles
  • Display and serve as a model of marketing curiosity and the willingness to push your own thinking and the agency’s work in new directions
  • Establish annual budget and staffing plan to best meet the needs of the client and the agency’s revenue and profitability
  • Lead new business development efforts; lead new business teams and develop and run new business presentations
Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Human Check*